OpX: Your Operational
Secret Weapon

We work with clients to define and optimize the customer journey, with the goal of driving increased revenue via membership sales and stronger retail traffic.

OP-X is:

  • A strategic, staged program that blends consultation, training and operational tools
  • Customized to your business’s specific needs and growth opportunities
  • Designed to deliver exception Customer Experience (CX) and Employee Experience (EX)
  • Engineered to drive increased loyalty, monthly recurring revenue (MRR) and customer lifetime value (CLTV)
  • A powerful complement and accelerator to Suds marketing efforts

OUR OP-X PROGRAM HAS FOUR STAGES THAT ALIGN WITH THE LIFECYCLE OF YOUR BUSINESS:

Key deliverable: operational playbook

  • Support for recruitment, hiring, employee management and performance reviews
  • Development of KPI framework and targets
  • Competitive differentiation audit to identify strategic opportunities in your market(s)

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Pre-Launch

We dig into everything you need to hit the ground running operationally long before the first car pulls on site. We leave nothing to chance.

Launch

In this stage, the emphasis is on preparing your team and site for your grand opening, putting in place the best practices and foundational pieces you and your team need to deliver outstanding CX.

Post-Launch

We provide support for optimizing your day-to-day operations, including promo execution, employee communication and management, customer outreach and ongoing sales and professional development training.

Future Growth

We craft strategies to showcase your CX differentiators, building long-term customer loyalty and establishing mutually beneficial community partnerships to build your brand.

Ready For

Liftoff?

Launch us a note
Contact