We work with clients to define and optimize the customer journey, with the goal of driving increased revenue via membership sales and stronger retail traffic.
- A strategic, staged program that blends consultation, training and operational tools
- Engineered to drive increased loyalty, monthly recurring revenue (MRR) and customer lifetime value (CLTV)
- Customized to your business’s specific needs and growth opportunities
- A powerful complement and accelerator to Suds marketing efforts
- Designed to deliver exceptional Customer Experience (CX) and Employee Experience (EX)
Real-Time Insight
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High-level, actionable metrics
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Targeted operational estimates
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Alerts and error flagging
Daily Playbook
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Submit problem tickets and track resolution
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Regularly schedule task checklist
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Delivery Platform for training and staff announcements
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Top-down view for your customers and staff
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Author and deploy surveys
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Survey tracking and distribution for better CX/EX
